Privacy Policy – Fixigo Services

1. Information We Collect

Personal Information

• Name, email address, phone number
• Address and location information
• Payment information and billing details
• Account credentials and preferences

Service Information

• Service requests and booking details
• Communication records with service providers
• Feedback, ratings, and reviews
• Photos and videos related to service requests

2. How We Use Your Information

• To provide and improve our services
• To process bookings and payments
• To communicate with you about your services
• To match you with appropriate service providers
• To ensure quality and safety of services
• To comply with legal obligations
• To send promotional offers and updates (with consent)

3. Information Sharing

We may share your information with:

• Service Providers: To fulfill your service requests
• Payment Processors: To process transactions securely
• Legal Authorities: When required by law or to protect rights
• Business Partners: For legitimate business purposes (with consent)

We do not sell your personal information to third parties.

4. Data Security

• We use industry-standard encryption and security measures
• Regular security audits and updates
• Secure data storage and transmission protocols
• Limited access to personal information on need-to-know basis
• Employee training on data protection practices

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your account and personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent for data processing

6. Cookies and Tracking

• We use cookies to improve user experience
• Analytics cookies help us understand usage patterns
• You can control cookie preferences in your browser
• Some features may not work properly without cookies

7. Data Retention

• We retain personal information as long as necessary for service provision
• Account information is kept until account deletion
• Transaction records are retained for legal and tax purposes
• You can request data deletion at any time

8. Children's Privacy

• Our services are not intended for children under 18
• We do not knowingly collect information from minors
• Parents should supervise children's online activities
• Contact us if you believe we have collected child information

9. International Transfers

• Data may be transferred to countries with different privacy laws
• We ensure adequate protection through appropriate safeguards
• Transfers comply with applicable data protection regulations

10. Policy Updates

• We may update this policy periodically
• Changes will be posted on our website
• Significant changes will be communicated directly
• Continued use constitutes acceptance of updates

11. Contact Us

For privacy-related questions or concerns, contact us at:

• 📧 Email: privacy@fixigo.com
• 📞 Phone: 040 - 32324256
• 📍 Address: Fixigo Services Pvt. Ltd., Hyderabad, India