Refund Policy – Fixigo Services

At Fixigo Services Pvt. Ltd., customer satisfaction is our top priority. We aim to deliver reliable and professional home services including appliance repair, cleaning, pest control, handyman work, and other home needs. However, we understand that situations may arise where refunds are requested.

This Refund Policy outlines the conditions under which customers may be eligible for a refund.

1. Service Not Provided

  • If Fixigo is unable to provide the booked service due to reasons such as unavailability of service providers, technical issues in our platform, or other unforeseen circumstances, the customer will be entitled to a 100% full refund.
  • Refunds will also apply in cases where the service provider fails to arrive at the scheduled time without proper rescheduling or notice.
  • In such cases, customers are encouraged to contact our customer support team immediately so we can verify and process the refund quickly.

2. Cancellation Within 2 Hours of Booking

  • If a customer cancels a service request within 2 hours of placing the booking, a full refund will be issued with no deductions.
  • This policy applies whether the service was prepaid online or booked through the app/website.
  • The refund will be processed to the original mode of payment (e.g., UPI, card, wallet, or net banking).

3. Cancellation After 2 Hours of Booking

  • If a customer cancels the booking after 2 hours, a 10% cancellation fee will be deducted, and the balance will be refunded.
  • This deduction covers administrative, scheduling, and communication costs already incurred by Fixigo.
  • If a service provider has already been dispatched and is enroute, an additional visit charge may apply as per the service category.

4. Service Quality Issues

If a customer is not satisfied with the quality of the service, Fixigo will:

  • First, attempt to resolve the issue by arranging a free re-service by the same or a different provider.
  • If the issue remains unresolved, a partial or full refund may be approved after verification by our quality assurance team.
  • Refunds in such cases will be decided based on the extent of work completed and the validity of the complaint.

5. Refund Requests Process

All refund requests must be raised through Fixigo Customer Support via:

  • 📧 Email: support@fixigo.com
  • 📞 Phone: 040 - 32324256

Customers must provide:

  • Booking ID
  • Reason for refund request
  • Supporting evidence (if applicable) such as photos, videos, or description of the issue.

Refund requests are usually processed within 7–10 working days after validation.

6. Refund Eligibility

Refunds are only applicable under the following conditions:

  • The customer has paid for the service in advance.
  • The service was cancelled within the permitted timeframe.
  • Service quality complaints were validated by Fixigo's quality assurance team.

Refunds will not be applicable in the following situations:

  • Incorrect or incomplete address/contact details provided by the customer.
  • Customer denial of service after the provider arrives at the location.
  • Damages caused due to customer's mishandling of appliances or misuse of chemicals/products.
  • Additional expenses (e.g., transportation, third-party costs) not booked through Fixigo.

7. Refund Disputes

  • If a customer's refund request is denied and they believe it is unfair, they may submit a dispute for further review.
  • The case will be escalated to Fixigo's Dispute Resolution Team, which will investigate impartially.
  • Customers will receive a final resolution within 10 working days.
  • If disputes remain unresolved, they may be referred to arbitration as per Fixigo's Terms and Conditions.

8. Special Cases

  • Prepaid Packages or Subscriptions: If a customer cancels before using the services, refunds will be processed after deducting administrative charges.
  • Spare Parts and Consumables: Refunds for parts (AC gas, filters, pest control chemicals, etc.) will only be processed if they are unused, undamaged, and not tampered with.
  • Force Majeure Events: No refunds will be provided if services are disrupted due to natural calamities, strikes, or government restrictions.

9. Policy Updates

  • Fixigo reserves the right to modify or update this Refund Policy at any time.
  • Changes will be effective immediately upon posting on our website/app.
  • Customers are encouraged to review the Refund Policy regularly.

10. Contact Us

For any questions, assistance, or refund-related concerns, please contact us at:

  • 📧 Email: support@fixigo.com
  • 📞 Phone: 040 - 32324256